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InicioTramitesRequest for authorization of Special Services Code (SSC)
Request for authorization of Special Services Code (SSC)
Folio: UCS-04-046

Article 123 and 124 of the Ley Federal de Telecomunicaciones y Radiodifusión, published in the Diario Oficial de la Federación on July 14, 2015

Numbers 4.1 and 8.4 of the Plan Técnico Fundamental de Numeración, published in the Diario Oficial de la Federación on June 21, 1996.

Who?

Government Agencies.


When or in what cases?

 

When Government Entities are interested in the obtention of an authorization to use a Special Services Code (SSC). 

Free form document, accompanied by the Guide for the Special Services Code (SSC) Assignment Study, submitted before the Filing Office of the Federal Telecommunications Institute.


Legal basis:

Article 15 of the Ley Federal de Proceso Administrativo.

The Federal Telecommunications Institute will issue the authorization for the use of the Special Services Code (SSC) or, when applicable, the rejection of authorization for the use of an SSC.


Legal basis:

Number 8.4.12 of the Plan Técnico Fundamental de Numeración.

Business or natural days, months:

60 calendar days


Is constructive assent or denial applicable?:

Negative response


Legal basis:

Number 8.4.13 of the Plan Técnico Fundamental de Numeración.

Guide for the Special Services Code (SSC) Assignment Study.

Which is an integral part of Number 8.4.3 of the Plan Técnico Fundamental de Numeración, published in the Diario Oficial de la Federación on June 21, 1996.


Format(s):

  Guía para el estudio y asignación de códigos de servicios especiales (.doc)

Data:

1. The free form document shall include:

1.1 Destination administrative body, place and date of issuance.

1.2 Name of the requesting officer.

1.3 Official identification of the officer, as well as the documents evidencing his or her capacity to perform the request for authorization to use an SSC in behalf of the agency.

1.4 Address for service.

1.5 Name and electronic mail of the person or Persons authorized as agents for service.

1.6 Requested special services code. 

1.7 The facts and arguments motivating the request.

1.8. Signature of the interested party or its legal representative.

 

Guide for the Special Services Code Assignment Study

2. The Guide for the Special Services Code Assignment Study shall include the following information:

 

2.1 Request date in dd/mm/yy format.

2.2.- Name of the requesting Government Entity.

2.3 Address (street, number, neighborhood, zip code, city, state).

2.4 Name of the officer accredited by the government entity to perform the procedure before the Institute.

2.5 Telephone.

2.6 Fax.

2.7. Electronic mail.

2.8 Requested Special Services Code.

2.9 Intended service(s) to be offered using the requested Special Service Code.

2.10 Municipality where implementation of the code is intended.

2.11 Technical infrastructure intended for the provision of the service (main characteristics of the equipment to be used to provide the service to the citizens).

2.12 Name or corporate name of the intended public telecommunications network concessionaire authorized to provide the fixed service to be contracted to provide the special services.

2.13 Proposed code use start date.

2.14 Name, position and signature of the requester.

 

 

Note: In case of requesting the assignment of a new special services code, the government entity shall accredit its presence across the national territory or, otherwise, in at least 100 of the main cities in the country, and be dedicated to public social service activities. In addition, it shall submit a document describing and justifying the creation of a new Special Services Code to provide services of information to the community. The proposal will be subject by the Institute to the comments of the Technical Committee on the subjects of portability, numbering and signaling, in order to decide if the service deserves the assignment of a special code.


Legal basis:

Number 8.4 of the Plan Técnico Fundamental de Numeración.

Documents:

1. Guide for the Special Services Code Assignment Study

2. Diagram of the technical infrastructure intended for the provision of the service.


Legal basis:

Number 8.4.4 of the Plan Técnico Fundamental de Numeración.

Business or natural days, months:

20 calendar days


Legal basis:

Article 17-A, second paragraph, of the Ley Federal de Procedimiento Administrativo.

The procedure for assignment of Special Services Codes has the following exceptions:

1. “066” (National System of Citizen Emergency Attention) assigned nationwide to the Ministry of Public Security (SSP) to provide this service through the “Executive Secretariat of the National Public Security System (SESNSP)”.

2. “071” (Electric Power Supply) assigned nationwide to the Federal Electric Power Commission for this service. 

3. “074” (Highway Information) assigned nationwide to Federal Toll Roads and Bridges and Connected Services (CAPUFE) for this service.

4. “078” (Tourism Information) assigned nationwide to the Federal Tourism Ministry for this service.

5. “088” (Federal Public Security Services) assigned nationwide to the Ministry of Public Security (SSP), to attend this service through the “Federal Preventive Police” (PFP).

6. “089” (National Citizen Report Service) assigned nationwide to the Ministry of Public Security (SSP), for this service.

7. In accordance with Decision Second, section VIII, of the National Security, Justice and Lawfulness Agreement, published in the Federal Official Gazette on August 25, 2008, the only numbers to provide emergency and anonymous citizen report services, nationwide, are 066 and 089, respectively.  For this reason, any government entity who desires to provide emergency or anonymous report services in the country shall do it using those codes. To this purpose, contacting the SESNSP to coordinate the necessary activities for the implementation of this code is suggested. In this sense, the Federal Telecommunications Institute will not assign or create any special services codes for emergency or civil protection services, as well as anonymous citizen report services.

8. Special services codes assigned to government entities are locally routed, however, it is possible to request a properly justified authorization to associate the code to a non-geographic number.

9. When a concessionaire of fixed or mobile service desires to provide a specific special service within the generic groups defined in number 5.4.1 of the Fundamental Technical Numbering Plan, and it is not yet contemplated in the assigned codes, the concessionaire shall request from the Institute the assignment of a new code for the special service it desires to offer to its users.


Legal basis:

Number 8.4.10 of the Plan Técnico Fundamental de Numeración.

Amount

Free of charge.


Legal basis:

Not applicable.

1. Special services may be provided using a local public network, by the fixed service operator of such network or by government entities.

2. Private or value added services will not be allowed among the special services codes.

3. In case the final service provider is a government entity, the local operator will be bound to route the call to the final service provider, on the condition that the latter has presence and availability in the town or city where the call is originated.

4. In case the local operator is the final special service provider, it shall be provided as a voluntary service.

5. The local operator shall deliver a service classification and code assignment proposal to the Federal Telecommunications Institute. This proposal shall be submitted at least three months in advance to the intended date to begin usage of the corresponding codes.

6. The Federal Telecommunications Institute will verify the existence of a special code assigned to the corresponding service. In case such assignment does not exist, the proposal will be subject by the Institute to the comments of the Consultation Committee on the subjects of portability, numbering and signaling, in order to decide if the service deserves the assignment of a special code.

7. In case the final special service provider referred in the request corresponds to an entity that is not a public telecommunications network operator, such operator shall deliver proof to the Federal Telecommunications Institute that it holds nationwide presence or, otherwise, in at least 100 of the main cities in the country, and that it performs public social service activities.

8. In case such assignment does not exist, the proposal will be subject by the Institute to the comments of the Consultation Committee on the subjects of portability, numbering and signaling, in order to decide if the service justifies the assignment of a special code.

9. Once the Federal Telecommunications Institute determines a code for a special service, such code shall be adopted by all fixed and/or mobile network operators.

10. Since Special Services Codes are of nationwide application, and those currently available would be insufficient to satisfy the specific demands of each requester, the Consultation Committee on the subject of Portability, Numbering and Signaling approved a new special codes assignment proposal, classified in such a way that they satisfy the needs of the requesters while ensuring a sufficient reserve of this kind of numbers for future services.

11. Special services codes are of national application and local routing, consequently, they shall be adjusted to the geographic areas associated to the existing region identification numbers and, in case these geographic areas are composed of various municipalities or municipalities of different states, the government entities involved shall coordinate their activities to establish the sharing basis for the codes and ensure that when a Call Center receives calls from the citizens in the same geographic area associated to a given region identification number but originates out of its own responsibility area, such calls be routed to the corresponding destination to be taken care of.

12. Due to their low availability, special codes shall be used under a sharing schema.

13. Entities authorized to use a special services code shall only offer the services expressly defined for a given special services code.

14. The special services codes shall be used in fixed numbers.

15. The infrastructure diagram shall illustrate the main equipment described in the corresponding section of the Special Services Code Assignment Study Guide.


Legal basis:

Numbers 8.4.1., 8.4.2., 8.4.3., 8.4.4., 8.4.5., 8.4.6., 8.4.7., 8.4.8., 8.4.9. y 8.4.10. of the Plan Técnico Fundamental de Numeración.

Filing Office of the Federal Telecommunications Institute.
Av. Insurgentes Sur 1143, Ground Floor, Col. Noche Buena, Delegación Benito Juárez, zip code 03720, Mexico City, Mexico.
Service hours: Monday thru Thursday, from 9:00 to 18:30 hours and Friday from 9:00 to 15:00 hours.

Phone: (55) 5015 4000 or 01 800 200 0120

 

Underdirector of Dialing Codes

Javier García Romo

javier.garcia@ift.org.mx

Address: Av. Insurgentes Sur 838, Sixth Floor, Col. Del Valle, Delegación Benito Juárez, zip code 03100, Mexico City, Mexico. Phone: (55) 5015 4000 ext. 4375 or 01 (800) 20 0120

Underdirector of Numbering and Signaling to Traders

Jabier Hernández Gallardo

jabier.hernandez@ift.org.mx

Address: Av. Insurgentes Sur 838, Sixth Floor, Col. Del Valle, Delegación Benito Juárez, zip code 03100, Mexico City, Mexico. Phone: (55) 5015 4000 ext. 2803 or 01 (800) 20 0120

Director of Analysis of Telecommunications, Codes and Numbering

Rodolfo Galván Saracho

rodolfo.galvan@ift.org.mx

Address: Av. Insurgentes Sur 838, Sixth Floor, Col. Del Valle, Delegación Benito Juárez, zip code 03100, Mexico City, Mexico. Phone: (55) 5015 4000 ext. 4296 or 01 (800) 20 0120

In order to inform facts that may imply a presumption of responsibility for acts or omissions of the Institute´s public servants in the performance of their employment, position or commission, within the framework of the Ley General de Responsabilidades Administrativas, you can submit your complaint to the Internal Control Body of the Federal Telecommunications Institute, through the Deputy General Directorate of Complaints and Investigations in one of the following ways:

 

• By e-mail,

• By written document presented in the Filling Office of the Internal Control Body of the Federal Telecommunications Institute,

• Personally at the offices located at the following address:

 

Insurgentes Sur Avenue # 838, First Floor, Colonia del Valle, Zip Code 03100, Delegación Benito Juárez, in Mexico City, Mexico.

From Monday to Thursday from 9:00 to 18:30 hours and Friday from 9:00 to 15:00 hours.

 

• By the following email address: denuncias.oic@ift.org.mx

• By telephone, at the number: (55) 50152082, or

• Throught web site of the Federal Telecommunications Institute at the Formulario de presentación de denuncias contra las servidoras y los servidores públicos.

Not applicable.

Important:

- All data included in this Website is intended for information only and shall not be considered as binding for the Federal Telecommunications Institute.

 

- All information submitted to the Federal Telecommunications Institute shall be in Spanish language.

Not applicable.

Non-binding courtesy translation
Last modified date: Friday, August 03, 2018.
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