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Instituto Federal de Telecomunicaciones


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Request for attention of complaints
Folio: UC-02-001

Articles 15, section XLIV, 63 and 64 of the Ley Federal de Telecomunicaciones y Radiodifusión, published in the Federal Official Gazette on July 14, 2014

Who?

Holders of concessions of telecommunications and/or broadcasting services.


When or in what cases?

In case they resent a damaging interference that impairs the operation of their authorized frequencies.

Free form document submitted before the Filing Office of the Federal Telecommunications Institute.


Legal basis:

Article 15 of the Ley Federal de Procedimiento Administrativo.

Response by the authority notifying that the damaging interference has been resolved or that the radio spectrum was found clean.


Legal basis:

Article 63 of the Ley Federal de Telecomunicaciones y Radiodifusión.

Article 45, section III, of the Estatuto Orgánico del Instituto Federal de Telecomunicaciones.

Business or natural days, months:

3 months.


Is constructive assent or denial applicable?:

Negative response


Legal basis:

Article 17 of the Ley Federal de Procedimiento Administrativo.

Not applicable.

Data:

1. Name or corporate name of the petitioners or, when applicable, of their legal representative.

2. Address to receive notices.

3. Name of the person or Persons authorized as agents for service.

4. Destination administrative body.

5. Place of issuance.

6. Date of issuance.

7. Signature by hand.

8. Petition.

9. Facts that originate the request (in which it is suggested to include the affected frequencies, places and hours when the interference is present and the type of emission of the frequency).


Legal basis:

Article 15 of the Ley Federal de Procedimiento Administrativo.

Documents:

Simple copy of the documents evidencing the capacity of the interested party.


Legal basis:

Article 15, last paragraph, of the Ley Federal de Procedimiento Administrativo.

Business or natural days, months:

The authority may issue one only warning in writing within 1 month from the filing of the information.

 

The interested parties shall correct the omission within 5 business days from the date of issuance of the warning, and in case it is not corrected by that time, the procedure will be rejected. 


Legal basis:

Not applicable.

Not applicable.


Legal basis:

Not applicable.

Amount

Free of charge. 


Legal basis:

Not applicable.

The items identified by numbers 4 to 7 and 9, of the “Data” section are not mandatory for the admission of the request; however, they may be useful to identify and contribute elements to sustain the resolution issued by the Federal Telecommunications Institute.


Legal basis:

Article 15 of the Ley Federal de Procedimiento Administrativo.

Filing Office of the Federal Telecommunications Institute.
Av. Insurgentes Sur 1143, Ground Floor, Col. Noche Buena, Delegación Benito Juárez, zip code 03720, Mexico City, Mexico.
Service hours: Monday thru Thursday, from 9:00 to 18:30 hours and Friday from 9:00 to 15:00 hours.

Phone: (55) 5015 4 00 or 01 800 200 0120

 

Deputy General Director of Supervision of the Radio Spectrum

Lic. Miguel Ángel Monroy Rodríguez

miguel.monroy@ift.org.mx

Avenida de las Telecomunicaciones sin número, Edificio Movisat 1, Second Floor, Colonia Leyes de Reforma, Delegación Iztapalapa, zip code 09310, Mexico City, Mexico. Phone (55) 5015 4000 Ext. 4373

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In order to inform facts that may imply a presumption of responsibility for acts or omissions of the Institute´s public servants in the performance of their employment, position or commission, within the framework of the Ley General de Responsabilidades Administrativas, you can submit your complaint to the Internal Control Body of the Federal Telecommunications Institute, through the Deputy General Directorate of Complaints and Investigations in one of the following ways:

 

• By e-mail,

• By written document presented in the Filling Office of the Internal Control Body of the Federal Telecommunications Institute,

• Personally at the offices located at the following address:

 

Insurgentes Sur Avenue # 838, First Floor, Colonia del Valle, Zip Code 03100, Delegación Benito Juárez, in Mexico City, Mexico.

From Monday to Thursday from 9:00 to 18:30 hours and Friday from 9:00 to 15:00 hours.

 

• By the following email address: denuncias.oic@ift.org.mx

• By telephone, at the number: (55) 50152082, or

• Throught web site of the Federal Telecommunications Institute at the Formulario de presentación de denuncias contra las servidoras y los servidores públicos.

In case the indicated warning is not issued in due time and manner, the Institute may not reject the procedure or service on the grounds of being incomplete. Otherwise, the maximum term for the resolution of the procedure or service will be suspended from the time of the corresponding notice and will be resumed on the following business day from the date when the interested party delivers response.

Important:

- All data included in this Website is intended for information only and shall not be considered as binding for the Federal Telecommunications Institute.

- All information submitted to the Federal Telecommunications Institute shall be in Spanish language.

Not applicable.

Non-binding courtesy translation
Last modified date: Thursday, August 30, 2018.
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